Privacy Policy

Introduction

AQ Community Coaching C.I.C. is the social enterprise pillar of the AQ Coaching brand umbrella, focused on community development.

This Privacy Policy explains how we collect, use, store and protect personal information in connection with our coaching, mentoring, consultancy and community services.

We are committed to respecting your privacy and handling personal information responsibly.

1. Information We Collect

We may collect the following types of information:

Personal details (name, email address, phone number)
Booking and session information
Information you choose to share during coaching or mentoring sessions
Website usage data (cookies, analytics, browsing behaviour)
Community programme participation details

We only collect information that is relevant to the services we provide.

2. How We Collect Information

Information is collected through:

Website forms
Coaching or mentoring session bookings
Email or phone communication
Community programme registration
Cookies and analytics tools

3. How We Use Your Information

We use your information to:

Provide coaching, mentoring, consultancy, and community services
Communicate session updates, resources, and programme information
Improve our website and user experience
Maintain safeguarding and duty-of-care responsibilities
Meet legal and regulatory requirements

We do not sell or share your personal information for marketing purposes.

4. Sharing Your Information

We may share your information only when necessary:

With safeguarding or statutory services if someone is at risk
With partner organisations delivering community programmes, where appropriate and with consent
When legally required, such as through a court order or lawful request from law enforcement

We never share more information than is necessary for the specific purpose.

5. How We Store Your Information

Your information is stored securely and only accessed by authorised members of AQ Coaching who need it for legitimate organisational purposes.

We use secure digital systems and follow appropriate confidentiality and data-protection procedures.

Understanding Your rights

6. Your Rights

Under UK data-protection law, you may have the right to:

Access your personal data
Request corrections to inaccurate or incomplete information
Request deletion of your personal data where applicable
Withdraw consent where processing is based on consent
Request a copy of the information we hold about you
Raise concerns with the Information Commissioner's Office (ICO)

To make a data-protection request or ask a question about how we use your information, contact: info@aq-coaching.com

7. Data Retention

We retain coaching and programme records only for the minimum period required by law and safeguarding responsibilities.

Different types of information may be retained for different periods depending on the purpose for which the information was collected.

After the relevant retention period, information is securely deleted or otherwise disposed of appropriately.

8. Cookies & Website Analytics

Our website uses cookies and analytics tools to improve user experience and understand how visitors use our website.

You can disable cookies through your browser settings at any time. Some website functions may be affected if certain cookies are disabled.

9. Children & Young People

We collect information about children and young people only when necessary for mentoring or community programmes.

Consent from a parent, guardian or person with parental responsibility may be required depending on the service and circumstances.

Where there is a safeguarding concern, information may be processed or shared where necessary and lawful to protect a child or young person from harm.

We apply appropriate safeguarding and confidentiality procedures when working with children and young people.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, programmes, legal requirements or data-protection practices.

The latest version will always be available on our website.

Contact US

For questions, data requests or concerns about how your personal information is handled, please contact:

AQ Community Coaching C.I.C.
Company Registration Number: 16685211

Email: info@aq-coaching.com

Website: www.aq-coaching.com